Money Back Guarantee Policy

At ORLAVETHIX, we are committed to ensuring your complete satisfaction with our products and services. If for any reason you are not satisfied with your purchase, we offer a comprehensive Money Back Guarantee to provide you with peace of mind.

Eligibility

To be eligible for a refund, you must meet the following criteria:

• The product must be returned within 30 days from the date of purchase.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• A valid proof of purchase from ORLAVETHIX must be provided.

Process

1. Contact our customer support team at [email protected] to initiate a return or exchange.
2. Provide your order number and a brief explanation for the return.
3. Pack the product securely and include all original documentation.
4. Send the package to the address provided by our support team.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Exceptions

Please note that certain items may not be eligible for a refund:

• Gift cards
• Personalized or custom-made items
• Items marked as final sale

Contact Us

If you have any questions regarding our Money Back Guarantee, please do not hesitate to contact us at [email protected]. Our customer service team is here to assist you.